FAQ – ActiveImage Protector

ActiveImage Protector is a backup and recovery solution developed and sold by Actiphy. Our solutions support a variety of system environments, from SMEs to large enterprises. The latest version of ActiveImage Protector 2022 offers enhanced features for both existing on-premise and public cloud environments. ActiveImage Protector’s easy-to-use, wizard-driven interface will help you protect hybrid infrastructure that is on-premise or in the public cloud more easily. With quick recovery designed for rapid time-to-restore (RTO) and an intuitive interface, ActiveImage Protector is indispensable for safeguarding IT infrastructure against system failures, cyberattacks, human errors, disasters, etc.

• Backup and recovery of virtual machines in the Cloud .
• Save backups to a variety of storage locations, including S3 compatible object storage, Microsoft Azure Storage, SFTP servers and more.
• Backup directly to LTO tapes, suitable for long-term data storage.
• Create windows-based boot environments for system restoration or cold backups without the need to install the Windows ADK. The Boot Environment Builder allows you to add specific device drivers from the source system to the bootable media.
• Linux-based boot environment ISO image that be used to boot on both Linux and Windows environments.
• New cost-effective subscription license for long-term use.
• Supports Windows Server 2022, Windows 11, Windows 10 21H2, RHEL 8.4, CentOS 8.4, Ubuntu, and Debian.
• New folders/files backup feature that can target selected files and folders for granular backup.
• Use HyperStandby to create and maintain virtual standby replicas using backup images for an instant switch-over.
• Activation of systems that are in an off-line network environment.

【New version 7.0.0 provides the following new features】

• Actiphy StorageServer option enables to build secured backup storage for exclusive use with ActiveImage Protector.
• Our newly developed tracking driver is selectable, and the use of the new tracking driver suppresses a slowdown of backup processing. CBC (Changed Block Comparison) mode is also selectable instead of the driver mode.
• Boot up the system and QuickRecovery automatically starts the recovery environment without the need for boot environment media.
• Recovery Media Maker feature enables creating bootable recovery media embedded with the backup source machine’s image.
• Direct backup and recovery of VMware’s FCD (First Class Disk) formatted disks is supported.
• VMware vSphere 8 and Redhat clone OS 9.x are supported.

• Protect your company’s critical infrastructure at a price point that is right for businesses of any scale. In addition, because it’s easy to install and use, it can help reduce the burden on on-site engineers.
• Focusing on imaging backup technologies, our solutions have been developed to meet the needs of today’s demanding environments. Our solutions have evolved with the times, covering both on-premises and cloud infrastructure.
• Our support team collaborates directly with our development team to provide high-quality technical support to our customers, thereby helping to further reduce the burden on on-site engineers.
• In addition to restoring a system in an emergency, Actiphy solutions offer various options to recover without business downtime. We have created our products to focus on both BCP and DR so your company can continue to function without interruption.

Please select an edition based upon the needs for the environment and OS you intend to use the product in. Below is a brief description of the various editions of ActiveImage Protector:

We recommend purchasing ActiveImage Protector Virtual when backing up two or more virtual machines on the same host. A single license of Virtual is applied at the host level, so there are no restrictions on the number of Windows or Linux virtual machines that can be backed up on a licensed host.
Traditional (agent-based) backup for virtual machines requires installing the ActiveImage Protector agent on the virtual machines. With HyperAgent agentless backup, you can now back up virtual machines configured on VMware vSphere or Microsoft Hyper-V hosts without needing to install an agent on the virtual machine itself. Additionally, the agentless backup feature does not require a dedicated appliance server; you only need to install the HyperAgent service on the host or a Windows machine that has access to the host.
Other virtual host environments can be backed up using agent-based backups. Please use ActiveImage Protector vPack to back up virtual machines on these hosts. With vPack, you can install ActiveImage Protector on the respective Windows or Linux virtual machines.

For migrating physical machines to virtual environments, we recommend using ActiveImage Protector Virtual. When virtualizing multiple physical machines to a single virtual host, one licensed copy of ActiveImage Protector Virtual can be used to create temporary images on the migration source machines. After virtualizing the machines, the same license can be used for daily backups of the virtual machines on that host. If you want to use ActiveImage Protector on the migration source machine, you will need to purchase a separate ActiveImage Protector license.

For cluster environments, please use ActiveImage Protector Cluster. One license can be used in a two-node environment, regardless of whether the cluster is physical or virtual. If you have three or more nodes in the same cluster group, please purchase an additional node license.

We recommend using ActiveImage Protector IT Pro, a system and data protection solution for IT professionals who frequently perform system maintenance and installations. One license is required for each IT professional who performs system maintenance services, including backups and recoveries. IT Pro Creator enables the creation of recovery media embedded with the backup source machine’s image. The license is offered on a subscription basis.

We recommend using ActiveImage Deploy USB, built with ActiveImage Protector’s backup and restore engine. This enables you to create bootable Deploy USB media and quickly and steadily deploy a master image to a large number of new client PCs.

A perpetual license is a license that can be used for an unlimited period of time and includes the first year of support services. Support services consist of technical support and upgrade services. Optionally, you can purchase support services for up to 7 years at a time, including the first year already included in the license. Additional years are optional; however, if you do not purchase support, you will be unable to receive updates or make inquiries after the support period has expired. Therefore, we recommend purchasing additional support.
The subscription license for ActiveImage Protector 2022 includes software usage rights and support services. No annual support service renewal is required. After the expiration of the usage period, all functions of the product and support services will be unavailable.
Annual subscription and monthly subscription licenses are available for ActiveImage Protector Server/Linux/Virtual, but you have to purchase it more than one year.
Subscription licenses for ActiveImage Protector Server / Linux are available to purchase on a monthly basis for the necessary period during parallel system operation such as system migration.
On the other hand, subscription license for ActiveImage Protector Virtual can be purchased on a monthly basis but for more than one year.

• You cannot change from a perpetual license to a subscription license or vice versa. Please purchase new licensing if you want to change license types.
• Neither support services nor subscription licenses can be canceled during the support period.

We will inform you of the expiration date of the support service in the notice of the delivery date. The support service will be available for one year starting from the 1st of the month following the delivery date (applicable from December 6, 2021). You will have software usage rights and support services starting from the delivery date.

We will inform you of the expiration date of the support service in the notice of the delivery date. The support service will be available for one year starting from the 1st of the month following the delivery date.
You will have software usage rights and support services starting from the delivery date.

Effective Life:

• Monthly subscription: You will have software usage rights for the subscription months starting from the 1st of the month following the delivery date.
• Annual subscription: You will have software usage rights for the subscription years starting from the 1st of the month following the delivery date.

For detailed information on the support lifecycle versions for ActiveImage Protector, please visit our Support Lifecycle Policy at link.
The supported versions noted in the support service period are the product versions for which support is offered at that time; these may differ from the version at the time of purchase.
The contact information and opening hours for technical support services are described in the Support Service Terms and Conditions included with the product.

Please visit Actiphy’s website for technical support information, including:

• Knowledgebase
• Technical Documentation

The licenses with valid support service can be upgraded free of charge to ActiveImage Protector 2022. If you wish to upgrade, please access the free upgrade application page and apply for the upgrade.

ActiveImage Protector 2022 Windows edition supports file and folder backup.

ActiveImage Protector 2022 Linux and ActiveImage Protector 2018 support disk or partition (volume) backup. Additionally, ActiveImage Protector 2022 Linux supports backing up “VG” (Volume Group) and “LVM” (Logical Volume Manager) sources. In both cases, files and folders can be restored from the created backup image file.

Yes. ActiveImage Protector 2022 Server, Cluster, Virtual, and IT Pro support LTO tape as a backup storage location.

Please access Actiphy’s sales materials download site at (https://www.actiphy.eu/en-eu/download/resource/) where you can download the presentation materials, catalogs, etc.

We can provide evaluation versions of ActiveImage Protector. Please fill out the form here (https://www.actiphy.eu/en-eu/form/) to download and trial it.